Body Care
Privacy Policy
Last updated: 5 March 2025
This brand, Suu Balm, is a member of Good Pharma Dermatology Pte. Ltd. When we say "Us", "Our", "We", or "Suu Balm", we are referring to Good Pharma Dermatology Pte. Ltd. We are committed to safeguarding the privacy of our website visitors. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.suubalm.us (the “Site”).
This privacy policy does not cover information that you submit on third party websites, apps, social platforms (“Platforms”) even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter, Instagram or Amazon, that information is governed by the privacy policies on those Platforms.
Personal Information We Collect
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request to our company, participate in one of our promotions, subscribe to our email lists, or purchase a product. In response, we may ask for information such as your name, username, date of birth, gender, email, billing address, shipping address, payment information (including credit card numbers) and phone number. We refer to this information as “Order Information.” In the event you opt to provide us with this information, we will only use it for the purpose specified.
Information We Automatically Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using cookies, pixels, web server logs, and other technologies as documented under the section Third-Party Cookies.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Use of Information Collected
We use the Order Information you provide about yourself only to contact you, to help complete a transactional request, or for other purposes described in the context of the form. Good Pharma Dermatology Pte. Ltd. does not sell, rent or share any of your personal information with third-party marketers nor use it for unapproved commercial purposes.
Aggregate Device Information, collected through cookies is used help us to (1) remember your information so you do not have to re-enter it, (2) track and understand how you use and interact with our Site, (3) tailor the Site and our advertising around your preferences, (4) manage and measure the usability of the Site, (5) understand the effectiveness of our content, (6) otherwise enhance the Site and our product offerings, and (7) protect the security and integrity of our Site.
Sharing Your Personal Information
We share your Personal Information with third parties only as necessary to facilitate its intended purpose, as described in this Privacy Policy. The following third-party service providers assist us in operating our website and services:
· Shopify: We use Shopify to host and manage our website. Shopify may collect and process certain data to power the site and provide customer support. You can read their privacy policy here: https://www.shopify.com/legal/privacy.
· Mailchimp: We use Mailchimp to manage our email marketing subscriber lists and send promotional emails. You can read their privacy policy here: https://mailchimp.com/legal/privacy/
· Amazon: We use Amazon to process and fulfill online orders. Please note that when you are redirected to Amazon for purchases, Amazon will handle the processing of your payment and fulfillment of orders directly. Your personal data will be governed by Amazon's Privacy Policy once you leave our site. You can read their privacy policy here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ
To improve website performance, we may share aggregated data with third parties, such as Google Analytics, collectively and in an anonymous way. We use this aggregated data only as explained in this Privacy Policy. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Third-Party Cookies
· Google Analytics
We use Google Analytics to monitor performance and track information about its visitors including demographic and interest-based data. This information helps us understand our audience and tailor our website and marketing communication for an optimal user experience. You can learn more about how Google Analytics processes information here: Google Analytics Terms of Use and Google Privacy Policy.
Good Pharma Dermatology Pte. Ltd. and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and anonymous identifiers to determine visitor’s age and demographics. When someone visits a website that has partnered with the Google Display Network, Google stores a number in their browsers (using a "cookie") to remember their visits. This number uniquely identifies a web browser on a specific computer, not a specific person. Browsers may be associated with a demographic category, such as gender or age range, based on the sites that were visited.
Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You may opt out of Google’s use of cookies by visiting Google Ads Settings.
· Amazon Ads
We use Amazon Ads to track the performance of our advertising campaigns and gather insights into customer behavior through Amazon Attribution links. These links allow us to collect data on how users engage with our ads, including the actions they take after clicking on our ads, such as purchases and other interactions on Amazon. This information helps us better understand our audience and improve the effectiveness of our marketing efforts. You can read more about Amazon's data practices here: Amazon Ads Privacy Policy.
Good Pharma Dermatology Pte. Ltd. and third-party service providers, including Amazon, use first-party cookies, tracking pixels, and other technologies to gather data on user interactions with ads and our products. This may include information on your purchase history, engagement with our marketing materials, and demographic details, all of which help us tailor our ads and provide a more personalized shopping experience.
Any data collected through Amazon Attribution links will be used in accordance with our privacy policy and Amazon Ads’ privacy policy. You may opt out of personalized advertising by visiting Amazon’s Ads Privacy Choices page.
· Remarketing & Interest-Based Advertising
We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of receiving targeted advertising through the Network Advertising Initiative (NAI) Opt–Out Page. Options are Device-specific, so if you use multiple Devices, you should opt out on each one. Even if you opt-out of targeted advertising, you may still see our advertisements while you are browsing, but they may not be targeted to you based on your interests.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Permission for Use
At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by us, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.
Protecting your Information
We would like our Site visitors to feel confident about using the Site to stay informed and purchase products. We maintain reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure or destruction and when transferring or processing information. We have implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want Suu Balm to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply contact our company or click on the "Unsubscribe" button at the bottom of our email communication to you. All email communications provide an opt-out button to allow you to choose not to participate in future online marketing.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny a deletion request where retaining the information is necessary for us or our service providers. For example, data may need to be kept to:
- Complete a sales transaction for which we collected the personal information (such as the sale of our products to you)
- Track consumer complaints or product issues
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
- Comply with a legal obligation
Other Sites
The sites to which we link, including but not limited to the sites of third-party distributors, may have different privacy policies and practices from those disclosed here. These other websites may send their own cookies to visitors, collect data or solicit personal information. We assume no responsibility for the policies or practices of linked sites and encourage you to become acquainted with them.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes and Policy Updates
Please note, we may change information on the Site and/or this Privacy Policy at any time and any changes will be effective immediately upon the publication of revisions.
Contact Us
If you have any questions about our Privacy Policy, please contact us at: info_us@suubalm.com
TERMS OF SERVICE
We welcome you to our website. Suu Balm is a member of Good Pharma Dermatology Pte. Ltd. Good Pharma Dermatology Pte. Ltd. (hereinafter "Good Pharma Dermatology”, “Suu Balm”, "we", "us" or "our") provides the information, content and services ("Services") available via our website www.suubalm.us (the "Site") to you ("you", “your”) pursuant to the following Terms & Conditions of Use ("Terms").
Please read these Terms carefully before using our Site, as they set forth the legally binding terms and conditions for your use of the Site and all related Content (defined below), Services, apps and purchases that you make from the Site, regardless of the means, manner or place from which you access our Site. By accessing and using Good Pharma Dermatology’s Site and Content, you acknowledge and agree to abide by the following Terms and conditions. If you do not agree to these Terms, do not use our Site or Content.
THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS AND PROHIBITS CLASS ACTION CLAIMS, UNLESS OTHERWISE SPECIFIED HEREIN, INCLUDING IN THE EVENT THAT YOU CHOOSE TO OPT-OUT. ARBITRATION MEANS YOU WAIVE YOUR RIGHT TO A JURY TRIAL. FOR MORE DETAILS ON THESE MATTERS, AND HOW YOU CAN OPT-OUT OF ARBITRATION, SEE THE SECTION TITLED "DISPUTE RESOLUTION" BELOW.
Modifications
Good Pharma Dermatology reserves the right to change these Terms at any time without notice. Such changed Terms will take effect once we post them at the Site, and your continued use of the Site following any such changes will mean that You accept and agree to them.
Privacy
Please review our Privacy Policy before using the Site, as this policy also governs your visit to our Site.
Your Use of Suu Balm’s Site & Services
Good Pharma Dermatology grants you a limited license to access and use the Site for your own personal and non-commercial use. Unless otherwise permitted by these Terms, you may not copy, distribute, display, transmit, perform, modify, publish or create derivative works from the Site or its images, text, graphics, user interfaces, designs, photographs, trademarks, logos, sounds, music, artwork and computer code ("Content"). You may not download (other than page caching) or modify any portion of the Site without Good Pharma Dermatology’s express written consent. You may not resell or make any other commercial use of the Site or its contents, collect and use product listings, descriptions, or prices, creative derivative works from Good Pharma Dermatology’s Site or its contents, download or copy account information for another person's or entity's benefit, or use data mining, robots, scrapers, or similar data gathering and extraction tools on, in or in connection with the Site. You may not reproduce, duplicate, copy, sell, mirror or otherwise exploit any portion of the Site for any commercial purpose without Good Pharma Dermatology’s prior express written consent.
You may not frame or use framing techniques to enclose any Suu Balm trademark, logo, or other proprietary information (including images, text, page layout, or form) without Good Pharma Dermatology’s express written consent. You may not use any meta tags or any other "hidden text" utilizing Suu Balm’s name or trademarks without Good Pharma Dermatology’s express written consent. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the Site's security or authentication measures. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the Site's infrastructure or supporting networks, or any systems or networks connected thereto. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site, or use the Site or Content in any manner that could damage, impair, overburden or disable the Site or any component that enables the Site's proper operation.
You agree not to impersonate any person or entity, or misrepresent your affiliation with any person or entity. You agree not to use the Site to harass or stalk any individual, nor entrap nor harm any other person, including harming minors in any way. You may create a hyperlink to the Site so long as You do not portray Suu Balm, its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Suu Balm logo or other proprietary graphic or image as part of the link without Good Pharma Dermatology’s express prior written permission.
You agree that when accessing or using the Site and/or Services, you will act in accordance with the law, custom and in good faith. You may not make any change to the Site and may not impair in any way the Site's integrity or operation. Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations set forth in these Terms, you shall be liable for all of the resulting losses and damages.
By communicating with us electronically (such as by visiting our Site or sending us e-mails), You consent to receive communications from us electronically. Good Pharma Dermatology will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
We may require you to register with Suu Balm in order to use certain Site features or Services, such as to purchase Products. When you register, we may decline to grant you, and you may not use, a user name or email address that another person or entity already owns or uses, that might be construed as impersonating another person, that might violate another’s intellectual property or other rights, that we may deem offensive or objectionable, or that we reject for any other reason in our sole discretion.
You are responsible for maintaining the confidentiality of your account details (including your password and account data that you may use to access the Site) and restricting access to your computer, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to the Site, to any third party. You agree to accept full responsibility for all activities that occur under and/or within your account or password. You agree to immediately notify us of any unauthorized use of your password or user name or any other breach of your account’s security, and to ensure that you "log off" and exit from your account at the end of each Site visit. Good Pharma Dermatology will not be liable for any loss or damage that you or anyone else may incur from another’s use of your account, or arising from your failure to comply with any of the foregoing obligations. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in the best interest of Good Pharma Dermatology or its community to do so.
Your Product Orders
The Products and Services available at our Site are for personal use only. You may not sell or resell any of the Products or Services, or samples thereof, that you purchase or otherwise obtain from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled, or Products or Services to be provided, that we believe, in our sole discretion, may result in the violation of these Terms. You must be eighteen (18) years old (or the age of majority in your jurisdiction) to purchase from our Site.
Additional terms and conditions may apply to your purchases and to specific Site features such as contests or promotions, all of which terms are made a part of these Terms by this reference. You agree to abide by such other terms and conditions. In the event of any conflict between these Terms and terms for a specific promotion or other Service of the Site, the latter terms shall control with respect to your use of that promotion or specific Service.
Percent Discounts And Promotional Discounts
Unless otherwise explicitly stated in the terms and conditions of a promotion and/or discount, sitewide discounts and/or promotional offers excludes bundles, value sets, holiday sets. Offers not valid on past purchases and/or cannot be retroactively applied to previous orders. Offers cannot be combined with any other site-wide promotion(s) and/or discount(s). Other restrictions and exclusions may apply.
You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is canceled or is no longer valid (e.g., loss or theft of your credit card). Changes to such information can be made from your Suu Balm account. Add the new card and select it as the default credit card.
Product Information
All of the Site’s material and information is offered solely for personal, educational, or informational purposes. The information, materials, statements and Services are not intended to diagnose, treat or prevent any condition or illness. Please use all Products strictly in accordance with their instructions, precautions, warnings and guidelines. Please always check each Product’s ingredients to avoid potential allergic reactions. Minors may use Products obtained from the Site only after the minor’s parent(s) or guardian has discussed use of the Product with the minor’s physician or medical professional. Any statements offered about Products have not been evaluated by the United States Food & Drug Administration (unless otherwise specified), and any results reported may not necessarily occur in all individuals. Suu Balm Products are not intended for use in medical, life-saving or life-sustaining applications, nor for any application in which the Products’ failure could create a situation where personal injury or death may occur.
Good Pharma Dermatology has endeavored to provide accurate information on the Site, but assumes no responsibility for the information’s accuracy. We do not warrant that the Product descriptions, details, colors or other content on the Site are accurate, complete, reliable, current, or error-free. The Site’s reference to any goods, services, processes, activities or other information offered by other parties does not imply any endorsement or recommendation by Good Pharma Dermatology unless specifically stated otherwise. Our Site may contain inaccuracies or typographical errors, and may not be complete or current. Good Pharma Dermatology reserves the right to correct any errors, inaccuracies or omissions (including after you have submitted an order) and to change or update information at any time without prior notice. We reserve the right to cancel or to decline to accept any order placed based on incorrect pricing or availability information, whether or not the order has been confirmed and your payment method charged. If your payment method was already charged for the purchase and your order is cancelled, we will issue a credit to your payment method.
Please note that while Good Pharma Dermatology has endeavored accurately to depict, describe and display the particular Product color(s), the actual colors that you see may depend upon your viewing device, and may not be accurate.
Anti-Diversion
Good Pharma Dermatology is not responsible for any injury or damage that may result from the purchase of its products through distributors or retailers who are not authorized distributors or retailers of Suu Balm products. Good Pharma Dermatology is not responsible for any injury or damage that may result from products purchased past their expiration date or those that have been discontinued.
Intellectual Property
The entire content of this Site, including the text, design graphics interfaces, software code, icons, audio, video, and the selection and arrangement thereof, is our copyrighted work and protected by trademark, copyright and related laws of the United States. All trademarks, service marks, and tradenames, registered and unregistered, are the property of Good Pharma Dermatology.
You may access, view, download, and print Content for your personal, non-commercial use only, provided that you do not modify or make commercial use of Content, and retain all copyright, trademark, or other proprietary designations contained in Content. Except as these Terms expressly provide, you may not copy, reproduce, upload, republish, encode, transmit or distribute any part of the Site or Content in any way or form to any other computer, server, web site or other medium for publication or distribution or for any commercial purpose without Good Pharma Dermatology’s express prior written consent.
You acknowledge and agree that Good Pharma Dermatology owns all legal rights, title and interest in and to the Site and Content, including any Suu Balm trademarks, trade names, trade dress, logos, domain names and other brand features therein (whether those rights are registered or not, and wherever in the world they may exist), and that they are protected by international copyright laws and treaties. Good Pharma Dermatology does not grant you any express or implied right under any copyright, trademark, patent, trade secret or other intellectual property right.
User Submissions and Content
This Site may provide functionality enabling you to make available your own comments and content. When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available any comments, suggestions, ideas, inquiries, data, text, software, music, audio files, photographs, graphics, images, videos, messages, ideas, suggestions or other materials ("User Content") on or to Suu Balm’s Site, you are entirely responsible for such User Content. You understand you are participating in a public forum and that any User Content that you submit to Good Pharma Dermatology and/or the Site may be available to all other Site users. Good Pharma Dermatology does not endorse any User Content, nor any opinion, representation, recommendation or advice contained therein, and Good Pharma Dermatology expressly disclaims any and all liability in connection with User Content submissions.
As to all User Content that you submit, you warrant that:
a) you are either the User Content's sole author and owner of all intellectual property rights therein, or you possess all necessary rights, releases, consents and/or licenses to enable and authorize you and Good Pharma Dermatology’s use of the User Content at the Site (and elsewhere) as provided hereunder;
b) any User Content that you submit is: (i) not false, defamatory, obscene or misleading, (ii) does not violate any right of any other person or entity, or any applicable law or ordinance, (iii) does not contain any computer viruses, malware or other potentially harmful electronic files, or any material intended to disrupt, alter, damage or destroy any part of the Site, (iv) does not contain any unauthorized advertising, and (v) is not, or would not reasonably be considered to be harmful, defamatory, bullying, libelous, vulgar, obscene, pornographic, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation.
You grant to Good Pharma Dermatology a royalty-free, perpetual, worldwide, unlimited, nonexclusive, irrevocable, license to use, copy, publish, distribute, modify, edit, create derivative works from, translate and display any User Content that you make available, in any media or medium, and in any form, format, or forum now known or hereafter developed. You further agree that Good Pharma Dermatology is free to use any User Content for any purpose, including but not limited to the Site, Good Pharma Dermatology e-mails, social media posts, media content or promotional materials.
Good Pharma Dermatology shall be under no obligation to preserve, or pay compensation for use of any User Content. You further grant to Good Pharma Dermatology the right to use your name in connection with any such User Content, but Good Pharma Dermatology shall not be obligated to attribute any of your User Content to you. You warrant that all User Content that you submit shall comply with the Federal Trade Commission's Guides on the Use of Endorsements and Testimonials in Advertising, including but not limited to your disclosing if you have received any incentive or compensation for submitting User Content to the Site.
Good Pharma Dermatology is and shall not be responsible for evaluating your User Content, and does not assume any responsibility or liability for User Content. We do not endorse or control the User Content transmitted or posted on the Site and do not warrant its accuracy, integrity or quality. You acknowledge that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. You hereby waive all rights to any claims against Good Pharma Dermatology of any type arising out of your use of the Site or any User Content that you may encounter at the Site. You acknowledge that Good Pharma Dermatology has the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content.
Consent to Receive Communications
By providing Good Pharma Dermatology with your e-mail address and/or telephone number, you consent to receiving and accepting communications from us, including via e-mail, push notifications, (automated or non-automated) text messages (together, "Communications") or other comparable means at any of the e-mail addresses and/or telephone numbers you provide. You agree that we may send such Communications for any transactional, customer service, order, auto-delivery, or other account- or order-related matters, and, as applicable, for advertising, marketing or promotional purposes or other purpose you requested or consented to. The messaging frequency will vary.
IF YOU WISH TO OPT OUT OF MARKETING COMMUNICATIONS FROM US, YOU AGREE TO OPT OUT BY FOLLOWING ANY UNSUBSCRIBE INSTRUCTIONS PROVIDED TO YOU IN THOSE COMMUNICATIONS. EVEN IF YOU OPT OUT OF MARKETING COMMUNICATIONS, WE MAY STILL SEND YOU OTHER ESSENTIAL COMMUNICATIONS DIRECTLY RELATED TO YOUR ACCOUNT OR ORDERS.
Third-Party Links
The Site may provide links to third-party websites that are not operated by Good Pharma Dermatology as a convenience ("Third Party Site"). We have no control over these Third-Party Sites and is not responsible or liable for the availability, security, content, or resources of such Third-Party Sites. The inclusion of any link on the Site does not imply a referral by Good Pharma Dermatology to, or an endorsement by Good Pharma Dermatology of, the Third-Party Site or any products or services on the Third-Party Site. Good Pharma Dermatology is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of such content, information, products, goods or services available on or through any such Third-Party Sites.
Indemnification
You agree to defend (at Good Pharma Dermatology’s option), indemnify, and hold Good Pharma Dermatology (including its officers, directors, employees, contractors, agents, licensors, subsidiaries and suppliers) harmless from and against any and all claims, actions, demands, losses, liabilities and settlements, of every kind and nature, known and unknown, including without limitation, reasonable legal and accounting fees, made against Good Pharma Dermatology by any third party due to, resulting from, or alleged to result from, your use of the Site, your violation of these Terms and Conditions and/or any law, rule, regulation and/or contract, your violation of any third party's rights (including copyright or privacy right), or any claim relating to User Submissions and Content. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification. You will cooperate as fully and as reasonably required in our defense of any claim.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT GOOD PHARMA DERMATOLOGY, THEIR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, AGENTS, OR LICENSORS AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS OR EMPLOYEES, ARE NOT LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, UNLESS OTHERWISE SPECIFIED IN WRITING. THESE LIMITATIONS ON GOOD PHARMA DERMATOLOGY’S LIABILITY SHALL APPLY WHETHER OR NOT GOOD PHARMA DERMATOLOGY HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Disclaimer of Warranties
THIS SITE AND THE MATERIALS, INFORMATION, SERVICES AND PRODUCTS INCLUDED IN THIS SITE ARE PRESENTED "AS IS" AND “AS AVAILABLE”. GOOD PHARMA DERMATOLOGY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR FITNESS FOR ANY PARTICULAR PURPOSE IN CONNECTION WITH THE SITE, SERVICES OR PRODUCTS.
YOU AGREE THAT YOUR USE OF THE SITE AND CONTENT IS AT YOUR SOLE RISK. YOU AGREE THAT GOOD PHARMA DERMATOLOGY WILL NOT BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR BUSINESS INTERRUPTION OR LOSS OF PROFITS, ACCESS DELAYS OR INTERRUPTIONS TO THE SITE, DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION, COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, ANY INACCURACIES OR OMISSIONS IN CONTENT AND/OR EVENTS BEYOND OUR REASONABLE CONTROL, EVEN IF GOOD PHARMA DERMATOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Severability
If any provision of these Terms is held by a court or agency of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, and the remainder of these Terms shall remain in full force and effect.
Void Where Prohibited
Good Pharma Dermatology operates and administers the site from Singapore. Although the Site is potentially accessible worldwide, not all features or Products are available to all persons or geographic locations, or appropriate or lawful for use outside the United States. Good Pharma Dermatology reserves the right to limit, in our sole discretion, the quantity or provision of any Product or Service to any person, entity or geographic area. Any offer for any feature, Product or Service made on the Site is void where prohibited. This Site is intended for use only in the United States. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
Dispute Resolution
PLEASE READ THE "AGREEMENT TO ARBITRATE" AND "CLASS ACTION WAIVER" SECTIONS BELOW CAREFULLY.
Agreement to Arbitrate
Arbitration is the referral of a dispute to one or more individuals who will review the dispute and make a final and binding determination to resolve the dispute instead of having the dispute decided by a judge or jury in court. You and Good Pharma Dermatology each agree that any and all disputes, claims, controversies or actions between You and Good Pharma Dermatology that arise, have arisen or relate in any way to the site, services, products, these terms or any other transaction or interaction, whether occurring in the past, present, or future, involving You and Good Pharma Dermatology shall be resolved exclusively through final and binding arbitration rather than in court, except as otherwise set forth in these terms.
This Agreement to Arbitrate is intended to be broadly interpreted. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate. This Agreement to Arbitrate does not apply to actions by Good Pharma Dermatology for intellectual property claims, including by way of example, trade secret misappropriation, patent infringement, copyright infringement or misuse, and/or trademark infringement or dilution.
Class Action Waiver
EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, YOU AND GOOD PHARMA DERMATOLOGY AGREE THAT ALL CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS OR CLASS ARBITRATIONS. ACCORDINGLY, EXCEPT AS PROVIDED BY THESE TERMS, OR UNLESS YOU AND GOOD PHARMA DERMATOLOGY CONSENT IN WRITING, THE ARBITRATOR SHALL NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED OR DECISION MADE CANNOT AFFECT OTHER GOOD PHARMA DERMATOLOGY CUSTOMERS.
Pre-Arbitration Notice
In the event of a dispute or claim (the “Action”), you or Good Pharma Dermatology must first send to the other party a notice of the Action that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Action, and the relief requested, within six months from the date the Action arises or the date they knew or should have known of the Action. The notice to Good Pharma Dermatology must be addressed to info_us@suubalm.com or 11 North Bridge Rd, #27-02 Peninsula Plaza, Singapore 179098, Attention: Suu Balm USA. The notice from Good Pharma Dermatology to you will be sent by certified mail to the most recent address we have on file for you, or via email. If Good Pharma Dermatology and you do not resolve the Action within sixty (60) calendar days after the notice of the Action is received, you or Good Pharma Dermatology may commence an arbitration proceeding pursuant to this section. Each party agrees to act in good faith to resolve the Action before commencing arbitration.
Procedure
Arbitration shall be administered by the American Arbitration Association ("AAA") and be governed by the AAA Commercial Arbitration Rules ("AAA Rules"). If there is a conflict between the AAA Rules and the rules set forth in these Terms, the rules set forth in these Terms shall govern. Any Action shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by these Terms. The arbitrator, and not any court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity, except that the arbitrator shall not award punitive damages to either party. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
Arbitration Fees
Payment of all AAA or arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in these Terms. If the value of the relief sought is $10,000 or less, at your request, Good Pharma Dermatology will pay all AAA or arbitrator fees associated with the arbitration. Any request for payment of fees by Good Pharma Dermatology should be submitted by mail to the AAA along with your Demand for Arbitration and Good Pharma Dermatology will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, Good Pharma Dermatology will pay as much of the AAA or arbitrator fees as the arbitrator deems necessary to prevent the cost of accessing the arbitration from being prohibitive. In the event the arbitrator determines that either the substance of your or Good Pharma Dermatology’s claim or the relief sought was frivolous or brought for an improper purpose, then you or Good Pharma Dermatology may seek to recover from you or Good Pharma Dermatology any fees it paid, including attorneys’ fees, to the extent permitted by the AAA’s rules and applicable law.
Time Limitation
You and Good Pharma Dermatology agree that any action subject to arbitration in these terms must be commenced or filed by you or Good Pharma Dermatology within one (1) year of the date the facts that give rise to the dispute arose, otherwise the underlying claim is permanently barred (which means that you and Good Pharma Dermatology will no longer have the right to assert such claim regarding the dispute).
Mass Filing
In the event of a Mass Arbitration, as that term is defined by the AAA Mass Arbitration Supplementary Rules, You agree to application of the AAA Mass Arbitration Supplementary Rules and Consumer Mass Arbitration and Mediation Fee Schedule then in effect and currently available at https://www.adr.org/mass-arbitration.
Hearing Format
The arbitration shall occur in one of the following locations: (i) your county of residence; (ii) Singapore; (iii) virtually; or (iv) as mutually agreed upon between you and Good Pharma Dermatology. In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, if any, is based. If the Mass Filing process described above is triggered, then the location of any hearing will be determined by the arbitrator.
Opt-Out
You may elect to opt-out from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in these Terms by sending a letter to Good Pharma Dermatology at 111 North Bridge Rd, #27-02 Peninsula Plaza, Singapore 179098, Attention: Suu Balm USA, with a copy to info_us@suubalm.com, postmarked within thirty (30) calendar days of your initial agreement to these Terms (including your first use of the Services) that specifies: (1) your name; (2) your mailing address; (3) and your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in these Terms. In the event that you opt-out consistent with the procedures set forth above, all other terms of these Terms shall continue to apply.
Severability
If any provision in this "Dispute Resolution" section is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions; if the prohibition against class or representative actions is found to be unenforceable, this entire "Dispute Resolution" Section shall be null and void. The terms of this section shall otherwise survive any termination of these Terms.
Choice of Law
These Terms, the Site, Services and Products shall be governed and interpreted in accordance with the laws of the United States and the State where your purchase is made or where you access the Site, excluding its conflict of laws rules. For any claim or dispute with us or relating to your use of the Site, or to these Terms, not governed by the section entitled “Dispute Resolution”, You expressly agree that such claim or dispute shall be resolved in the courts of the Republic of Singapore, and you submit to the personal jurisdiction of that court. In the event of any violation of these Terms, Good Pharma Dermatology reserves the right to seek all remedies available under law and equity for such violations.
Good Pharma Dermatology may revise these Terms at any time by updating this page so please visit these Terms of Use each time you visit the Site to keep up to date with the current terms regarding your use of the Service or Products.