Frequently Asked Questions
GENERAL
1. Why Suu Balm? +
Suu Balm products are expertly formulated to soothe and restore your skin, providing relief from itching while revitalizing and replenishing lost moisture without causing further irritation. Our formulations are free from harmful ingredients such as SLS, SLES, and parabens, ensuring they are gentle on even the most sensitive skin.
Each Suu Balm product features our signature ingredients, menthol, which provides rapid relief from unwanted itching, and 5 skin-identical ceramides that effectively restore the skin's moisture barrier. Unlike conventional washes, our cleansers also offer a luxurious, moisturizing texture enriched with ultra-gentle, high-quality ingredients.
2. How often should I moisturize? +
For individuals dealing with skin conditions like eczema, dryness, and itchiness, dermatologists often recommend moisturizing 5-6 times a day to effectively manage symptoms. While there isn't a one-size-fits-all answer, frequent moisturizing tends to yield better results, especially for those with sensitive skin. Carrying a tube of Suu Balm can be particularly helpful, allowing you to easily moisturize on the go whenever the need arises!
3. What are ceramides and why is it important to have ceramides in our moisturizers? +
Ceramides are naturally occurring lipids in our skin that creates a protective barrier that locks in moisture while keeping harmful irritants out. However, individuals with eczema or very dry skin often experience a reduction in ceramide levels, leading to dryness and irritation. Suu Balm products contain high concentrations of skin-identical ceramides to moisturize, repair and restore your skin barrier function effectively. For more information on ceramides, please visit our ingredients page!
4. Will the menthol in Suu Balm products make my skin dry? +
No, the menthol that we use is non-drying and at a suitable dosage for eczema-prone and sensitive skin. Suu Balm moisturizers also contain a high concentration of skin-identical ceramides, so they help to replenish the skin barrier effectively!
5. Are Suu Balm products suitable for pregnant women? +
The cream has not undergone specific testing on pregnant women (that would be unethical!). However, all ingredients in the formulation are widely recognized as safe for use, and many pregnant women use Suu Balm products. If you have any concerns or uncertainties, it is advisable to consult your obstetrician, gynecologist, or family physician.Â
6. Is it safe to use Suu Balm products while breastfeeding? +
Suu Balm products are safe for breastfeeding mothers, as they contain no harmful preservatives or steroids. However, it is advisable to avoid applying the Suu Balm cream directly on your breasts or nipples to prevent your baby from ingesting the product. If you have any concerns or questions, please consult your trusted healthcare provider for personalized advice.
PRODUCT RANGE
1. What are the dos and don’ts when applying the Suu Balm Rapid Soothing Moisturizer? +
Apply the Suu Balm Moisturizer on areas that are itchy, and reapply it as often as needed whenever the itch returns. If you have an open wound, take care to avoid applying the cream directly onto the affected area; instead, apply the product around the wound. Never apply it too close to the eyes or mouth, as well as on very sensitive skin, since the effects of menthol may not be well tolerated in these delicate areas. Â
2. How does the Suu Balm Rapid Soothing Moisturizer help to effectively stop itch? +
The menthol in Suu Balm helps to relieve the itch in minutes, by activating specific nerves in the skin to block the itch signals that are going to the brain. Meanwhile, ceramides work to repair the skin's barrier, minimizing moisture loss and this further reduces your itch over time. Together, these ingredients provide effective and lasting relief from irritation. For more detailed information, please visit our ingredients page!
3. What makes the Suu Balm Cooling & Moisturizing Cream Body Wash stand out against other brands? +
Suu Balm’s Washes are formulated with five different moisturizing ingredients that are ultra-gentle on sensitive skin. Free from soap, SLES, and SLS, it is also preservative-free, making it safe for all skin types, particularly sensitive skin. Additionally, the inclusion of menthol provides a soothing and cooling cleansing experience without the risk of irritation. Enjoy a refreshing wash that cares for your skin!
4. What is the Suu Balm Rapid Soothing Spray Moisturizer, and do I need to wash it off after use? +
Suu Balm’s scalp spray is a soothing moisturizer designed to quickly alleviate itchy and irritated scalps, especially for conditions like dandruff and seborrheic dermatitis. It contains menthol for immediate cooling relief and piroctone olamine, an antifungal ingredient that helps soothe inflammation and regulate sebum production.
The spray also contains five types of ceramides to hydrate and restore the scalp’s skin barrier. As a leave-in moisturizer, it allows for targeted application directly onto the scalp without requiring rinsing, making it easy and convenient to use whenever itching strikes!
SHIPPING & RETURNS
1. When will I receive my order? +
Suu Balm products are available through our Amazon US storefront. For shipping and delivery details, please refer to your Amazon account, as these will vary based on your location and selected shipping options.
2. Can I get a refund on my purchase? +
Please refer to our returns policy here.